Privacy Policy

1. Information We Collect

We collect information you provide directly when using our services:

• Contact information: Name, email address, phone number when you place an order, request a quote, submit a trade-in, or contact us.
• Payment information: Credit card and bank account details are processed securely by Stripe. We do not store your full payment card numbers.
• Order information: Trailer selections, configurations, order history, and delivery details.
• Trade-in information: Trailer details, photos, and condition descriptions you submit.

2. Information Collected Automatically

When you visit our website, we automatically collect:

• Pages viewed and actions taken (e.g., configurations started, models viewed)
• Referring website or source
• Browser type and device information
• Session identifiers (cookies) for cart and authentication purposes

3. How We Use Your Information

• Process and fulfill your orders
• Communicate about your orders, trade-ins, and inquiries
• Improve our website and services
• Understand traffic patterns and popular products
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Payment Processing

All payments are processed securely through OCYL Payments, powered by Stripe's PCI-compliant infrastructure. Your payment information is transmitted directly using industry-standard encryption. We do not store credit card numbers on our servers. For more on the payment processor's practices, see Stripe's Privacy Policy.

5. Cookies

We use essential cookies for:

• Shopping cart: Remembering items in your cart during your session (expires after 7 days of inactivity).
• Admin authentication: Keeping dealer administrators logged in (expires after 4 hours of inactivity).
• CSRF protection: Preventing cross-site request forgery on form submissions.

We do not use advertising or tracking cookies from third parties.

6. Data Retention

We retain order records and customer information for as long as necessary to fulfill our business and legal obligations. Contact and inquiry information is retained for up to 2 years. You may request deletion of your personal data by contacting us.

7. Data Security

We use HTTPS encryption for all data transmission. Access to customer data is restricted to authorized dealer personnel. Payment data is handled exclusively by Stripe's PCI-compliant infrastructure.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of any marketing communications

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact

For privacy-related questions or data requests, contact us at (870) 318-0392 or visit our contact page.